SHIPPING & RETURNS

We test all electrical items prior to dispatch to ensure they are in working order.

 

We offer free shipping in New Zealand on orders over $500.00 (excluding trees).  We can ship overseas, but you will need to contact us for shipping costs.

 

We ship using New Zealand post and delivery is in accordance with their timeframes.  

 

Orders are usually shipped within 7-10 business days after receipt and payment of your order.

 

Payment & Stock Availability

Our products are sold both online and in our physical pop-up shop. On rare occasions, an item may sell in-store at the same time as, or shortly after, an online order is placed. To avoid charging you for something we can't supply, your payment is authorised when you place your order and is only captured once we've confirmed your items are available. You may see a pending charge on your statement in the meantime.

 

If an item in your order is no longer available, we will contact you as soon as possible using the email address provided at checkout. You may choose to select a suitable alternative item, wait for the item to be restocked where available, or cancel your order. If your order is cancelled before payment is captured, the funds held on your card will be released; this can take several business days to show, depending on your bank. If payment has already been processed, we will issue a full refund to your original payment method.

 

We are committed to sustainable packaging, so we will try to ship items in their original boxes. If we can't do that, then we do our best to re-use boxes from other items.

 

Due to the size of our trees, shipping is based on weight and box size. Please contact us prior to ordering for postage of trees.

 

Shipping Costs:

 Up to $65.00 $15.00
Between $66.00 and $150.00 $25.00
Between $151.00 and $250.00 $35.00
Between $251.00 and $499.00 $50.00
Over $500.00 FREE

  

Refunds & Returns

Items must be unused, and in their original packaging.

Some items are non-refundable, including but not limited to:

  • Custom orders
  • Sale items
  • Items purchased as Seconds

Return Process

Please choose your products carefully, we do not accept returns or refunds for change of mind purchases. If your product is defective, please contact us within 7 days of receipt of purchase.

To keep the return process simple please:

  • Contact us within 7 days via email info@thechristmascracker.co.nz, including your order number and the reason for the return.
  • Ensure the items are properly packaged and include a copy of your invoice.
  • The package must be shipped to the address provided. We will not be liable for any undelivered returned items.
  • We are not liable for any damage incurred to returned items during transit.

Refunds

  • Upon inspection of the returned product, a refund will be issued using the same payment method within 5-7 business days.
  • Shipping fees are non-refundable

Damaged or Incorrect Items

  • Should your product arrive damaged, or an incorrect item is sent, please contact us within 7 days of receipt of purchase, with photos of the defect, so we can assist with remediation.
  • Return shipping costs will be refunded for damaged items.

General Information

  • We reserve the right to refuse returns that do not meet our policy requirements.
  • We will happily meet our obligations under the Consumer Guarantees Act if our products are not satisfactory.