At The Christmas Cracker, selected items may be offered for pre-order due to their limited availability.
Deposit & Payment
A 20% non-refundable deposit is required at the time of purchase to secure all pre-order items. The remaining balance must be paid in full prior to dispatch.
Pre-order items will be confirmed upon arrival in-store. Customers will be notified when their order is ready for final payment. Orders will not be shipped until full payment has been received.
Availability & Fulfilment
All pre-orders are subject to supplier availability.
While we make every effort to fulfil all pre-orders, in rare circumstances we may receive fewer items than anticipated. If we are unable to fulfil your order, you will be notified promptly and provided with a full refund of all amounts paid, including your deposit.
Delivery Timeframes
Any delivery or dispatch timeframes provided are estimates only and may be subject to change due to circumstances outside of our control, including supplier delays, shipping disruptions, or customs processing.
Shipping
Orders containing both pre-order and in-stock items may be shipped separately. Additional shipping charges may apply where applicable.
Cancellations & Changes
Change of mind cancellations or order changes are not guaranteed and are at the sole discretion of The Christmas Cracker.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.
